If you cannot log in, check these common causes and reset steps.
Common Causes
- Wrong password ??? Use the password from your welcome email
- Wrong URL ??? Ensure you use the correct Access URL
- Account locked ??? Too many failed attempts may lock the account. Wait a few minutes
- License expired ??? Renew your license in the client area
Reset Steps
- Use the password reset link in the client area
- Check your welcome email for the correct credentials
Need help? Open a ticket from your client area.
